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REPAIRS, RETURNS, AND EXCHANGE POLICIES

Customer service is of premier importance to us at BuckarooStyle.com. Your confidence in us and the service we provide is our number one priority. We believe our returns policy is fair and open, however, there are some stipulations that we make in the interest of efficiency:

RETURNS
In the event of refunded return, we require that you return the new and unused goods to us with all the original labeling attached within 5 days of receiving the goods. New and unused means there are no marks on the item or wear with the tags attached and the item has been returned to us in its original, saleable condition. BuckarooStyle.com will not accept returns for any non-faulty items that have been worn, and/or tags removed. Upon receipt of an order, if any item has been received with no tags, customers should notify us (by phone or email) on the same day if they wish to return. We strongly advise all customers to check items thoroughly upon delivery before removing any attached tags. There is no return or exchange for sale items. Please note, BuckarooStyle.com cannot refund shipping and/or delivery charges whether they be within the USA or abroad. We ask that all International customers are aware that all international customs duties and sales taxes can not be refunded. All items purchased on the BuckarooStyle.com web site must be returned to our main office at the responsibility of the sender. Buckaroo Style cannot be held responsible for items lost or delayed when being returned. 

EXCHANGES
In the event of an exchange, items are subject to product availability and the customer will incur any shipping costs for returning items to be exchanged. We can only exchange an item for a different size, style, and color subject to our stock availability. All exchange inquiries can be made by contacting service@buckaroostyle.com with EXCHANGE in your subject heading. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check back at head office. Any further returns of exchanged items outside the stated timescales will again be at the customers cost for shipping and refunded only as a Buckaroo Style store credit. Buckaroo Style credit notes are valid for 3 months from the date of exchange.

How to proceed with your return or exchange REQUEST

  • Please email us at service@buckaroostyle.com to advise that you would like to make a return or exchange. In your subject heading please state whether you are claiming for a RETURN or EXCHANGE.
  • Follow the instructions detailed here. Include a copy of your original invoice. Circle whether you would like to make a return or exchange and state the desired item(s), size, color etc. Exchanges will be subject to our stock availability.
  • Securely wrap and package the item with the completed form and send to our head office address.

We recommend that you send all items insured and/ or registered when sent through the mail as we cannot take responsibility for packages which we do not ship ourselves.

RECEIVING A REFUND
Once your package has been returned to us within the above stated time frame unless otherwise authorized by the directors at Buckaroo Style, we will begin to process your refund request. Each item will undergo a quality control check and once verified your refund will be processed in the original payment format as your purchase was made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchasers payment form. PayPal charges will be credited back through the original PayPal account. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Buckaroo Style.

Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss proceedings. Buckaroo Style reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. Only Items which Buckaroo Style can confirm as new and unused will be eligible for a return or exchange, so that they have reached our returns department within the time frame outlined above (unless otherwise organized). Buckaroo Style will not accept returns or exchange goods for any non-faulty items that have been worn, washed and/or with tags removed. Hand made items, crafted to fill your order, have separate rules and guidelines listed at the bottom of this page. 

A refund or exchange will not be issued for items which fail to meet our standards set forth above.

GIFT RETURNS
If someone has sent you a special gift from Buckaroo Style but it was not quite right, then you can return it in exchange for a Buckaroo Style store credit. In the event of a gift return, we require that you return the new and unused goods to us with all the original labeling attached within 7 days (USA), 14 Days (International) of receiving the goods. A Buckaroo Style credit note will allow you to choose from something from our online store for a period of 2 months. If you are a non-USA customer and would like to use your credit note online, then please get in touch with our head office to organize an online purchase with your credit note. Please be aware that you will be required to pay any difference in cost and any additional shipping, taxes and import duties.

CUSTOMER SERVICE
Buckaroo Style Main Office
100 Stallion Way
Liberty Hill, TX 78642
USA
Office Hours: Monday- Friday 10am until 4:00pm, CST
By Telephone: 512-600-1608

By Email:
service@buckaroostyle.com    

 
FOR ITEMS CRAFTED JUST FOR YOUR ORDER
Many of our products are hand crafted in nature, and created specifically to fill your order. For this reason, we do not allow cancellations of orders after production begins. All cancellations must be in writing. All sales are final for certain designers, including bedding and accessories by bebe chic. Many other designers will work with you to arrive at your desired resolution. Some designers such as Kinder-Cashmere will take returns for goods received in damaged condition as an exchange as long as the claim is made within five business days upon receipt of the goods.

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